We distinguish ourselves from other medical transcription companies by staffing accounts and assigning work to the transcriptionist whose skills and experience best fit the needs of the client rather than work-pooling. This method gives us the ability to delegate physicians/specialties to the most qualified transcriptionist. Additionally, this process enables us to assign clinicians with distinct accents and dialects to transcriptionists who specialize in those areas. This enables us to provide the clients with the best service with regards to quality and turnaround. In other words, “The right job in the right hands at the right time to achieve the right results.”

Customer Testimonials

Don’t take our word for it. Here a few examples of what our customers have to say about DTS:

Our medical center has contracted with DTS for several years and the service they provide to us is outstanding. The transcriptionists in this company are highly qualified and experienced and always return quality work to us. Turn around time is excellent with reports being returned within the contract guidelines or very often sooner than required. — Sheila A. Dorsey, Program Clerk, VA Medical Center, Clarksburg, West Virginia

The office staff is always pleasant, courteous, and ready to assist with any need that may arise, including getting STAT reports back in record time. The phone is always answered promptly and the staff is always available to answer questions, retrieve reports, and offer their expertise in whatever manner that is needed. Communication and cooperation is excellent.

The owner of the company, Tom Clarke, takes a hands-on approach and also is available in the office and can be reached at any time that a problem might arise that would require his input. He has worked extremely hard in the time since he has taken over ownership of the company to streamline the business and has made many improvements in order to provide better service to his clients. He appreciates feed-back in order to make changes that will benefit both his company and his clients.

I am extremely pleased with the service that we receive from DTS and hope to continue our business relationship in the coming years.

We are extremely pleased with both the quality and timeliness of the transcription being delivered. In addition, the customer service offered by DTS is exceptional. Tom and his staff are courteous and helpful at all times. They are willing to go to great lengths to accommodate our needs. They stay on top of all aspects of the process and often are the first to notice if there is a problem and contact us immediately. — Kathy Kelley, HIM Documentation & Coding Author, James E. Van Zandt VA Medical Center

We have been contracting our transcription needs with DTS since April 2005. At the time we were contracting with another transcription company and they were failing to meet our needs as far as timeliness, accuracy, etc. Mr Clarke’s business came in and bailed us out of a very bad situation. We then contracted with DTS full time and have never looked back. I have been working with many different contractors, through the VA, for the last twenty years. I can honestly and without any doubt state that I have never worked with any company that has met any an every need that we have requested. Mr. Clarke’s staff is all very professional and is willing to help in anyway possible to meet our needs. The timeliness and accuracy of information has never been as high as they are now in the twenty years I have worked here. I will state for the record that if you are needing transcription service DTS is the one you need. — Patrick A. Norris, Program Manager, Health Administration, Department of Medical Affairs